Utah POST Mid-Management Certificate Training
This class satisfies the Utah POST Employee Discipline and Administrative Procedure class requirement for the Mid-Management Certificate. If an officer has completed the Employee Discipline and Administrative Procedure class requirement, this class also satisfies an Elective Management-Level class requirement for the Utah POST Mid-Management Certificate

Poor performing and difficult employees can suck the life out of their supervisors and their organizations. Let MCA give you the upper hand.

Our practical real-world approaches to dealing with problem employees will give you a new perspective on your role as a supervisor or manager. We focus on making disciplinary due process, the world of internal affairs/employee discipline and performance evaluation easy to understand. We then provide the interpersonal skills training you need to take on problem employees successfully. This is straight forward material without the gimmicks or touchy-feely approaches many other leadership and employee discipline courses propose.

Course Objectives

How to establish and assert your authority without infringing on employee rights
How to develop performance standards that clearly communicate your expectations
How to provide useful feedback and write objective, meaningful performance evaluations
How to confront difficult and resistant employees without losing
How to recognize and handle the manipulations commonly used on supervisors
How to claim your right to a day’s work for a day’s pay
Establishing and sustaining a strong Professional Standards organizational culture
Developing the first-line supervisor as the Department “Gatekeeper” and why it matters
How to maintain Department Policy and Procedures Manuals
Understanding Hiring and Retention Standards and their nexus to employee discipline
Understanding Complaint Tracking and early warning systems
The importance of Building Community Trust and transparency